This Is London, Dublin. Organisation Development.


Case Study

Leadership Development Programme, IDL  Irish Whiskey Visitors Centres, Ireland

The Challenge

This organisation in Ireland maintained three 'visitors' centres' which attracted tourists and provided an opportunity for the company to promote its products.

 

Managers in  three centres had received little in the way of formal leadership training but the demands and challenges of their jobs were increasing.

 

We were asked to work with all levels of management to provide a structured programme of leadership/management development to bring them up to speed.

 

What We Did

We started by interviewing key managers and staff, reviewing their business direction, and establishing the kind of skills and competencies they needed for the future.

 

We then designed an integrated programme designed to run intensively over their ‘low season', based on a combination of a formal off site training and development, work on strategic issues with intact work teams, and coaching for selected individuals - all linked to their strategic vision and values.

 

The programme was well received, with the back at work projects and team sessions being particularly useful. The formal programme was followed up with some executive coaching for selected leaders.

Results

This was the first systematic leadership training that many managers had received.   Improved relationships and cross functional working was a particular feature of this integrated programme.  Basic skills in people management, delegation and prioritisation were enhanced.  Opportunities to improve performance management were identified.

 

The programme was well received, with the back at work projects and team sessions being particularly useful. The formal programme was followed up with some executive coaching for selected leaders.